Differentiate with omnichannel customer care
Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.
of execs list improving the customer experience as their top business imperative.
Source: Harvard Business Review
of execs say fostering collaboration with customers has increased in importance in the last two years.
Source: Harvard Business Review
of business leaders consider customer experience the “new battlefield” for competition.
Source: Gartner
